2026-11-01 -  Japan’s in-person service is warm and its software is a maze. From an onsen hotel in Mie prefecture to a ¥9,000 sushi dinner for four, my first post from this trip looks at care, clutter, and life off the beaten track.

2026-10-18 -  This month's Field Notes restores presence, cutting out the endless background noise to focus on one thing at a time in both work and leisure – and asks whether a business can scale with the same outlook.

2026-10-04 -  In the biggest scandal in football history, an independent commission has found Man City guilty of breaking Premier League financial rules. With the verdict out, the battle of the narratives has commenced.

2026-09-27 -  Free trials are all the rage, but paid auto-renewals pose real risks to users' relationship with your brand. Is the short-term revenue boost worth giving customers a negative feeling that could last much longer?

2026-09-06 -  Sony already doubled down on its unpopular decision to end the production of PlayStation game discs – now it's locking in the concept of digital games as temporary licences, with no real ownership for players.

2026-08-23 -  From the CEO who once drove a forklift to game developers taking 250,000 photos of New York, real experience beats abstraction every time, and can make the difference between good and groundbreaking.

2026-08-09 -  Rising prices, diminishing generational leaps, and the slow death of physical media have stripped games consoles of their advantages. The days of PlayStation and Xbox as we know them may be numbered.

2026-08-02 -  Gianni Infantino has scrapped his plan to sell stakes in FIFA's competitions, including the World Cup, to investors. It was always the wrong idea – custodians don't get to sell what they're only trusted to protect.

2026-07-26 -  Software bloat went unchecked for decades because memory was cheap. Now it isn't, and consumers can't afford those same specs. Which way the industry turns next depends on values, not just technology.

2026-07-12 -  Great products are built for users – not to chase new trends, save a few extra pennies, or restrict customer choice. Sometimes what seem like good ideas to executives and designers simply don’t stand up in real life.